Who We Are
This website is operated by Shepherds Gaming Supplies Limited, trading as Cardknights®.
Shepherds Gaming Supplies Limited is registered in England and Wales under company number 16388268.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or purchase products from Cardknights.
Information We Collect
When you use our website or place an order, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and transaction information
- Products purchased
- Information you provide when contacting us
- Technical information such as your IP address, browser and device information
We only collect information that is reasonably necessary to operate our website, fulfil orders, provide customer service, prevent fraud and meet our legal obligations.
Payments
Payments made through our website are processed using the payment services available through our WooCommerce store, including WooPayments.
Payment providers may collect and process information required to complete your transaction, prevent fraud and comply with financial and legal obligations.
Cardknights does not receive or store your complete payment-card details when your payment is processed by a third-party payment provider.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Take and manage payments
- Deliver products to you
- Send order and delivery communications
- Provide customer support
- Process returns and refunds
- Detect and prevent fraud or misuse
- Maintain appropriate business and accounting records
- Comply with legal and regulatory requirements
- Operate, secure and improve our website
Where required by law, we will only send marketing communications where we have an appropriate lawful basis to do so. You can unsubscribe from marketing communications at any time.
Sharing Your Information
We do not sell your personal information.
We may share information where reasonably necessary with organisations that help us operate Cardknights, such as:
- Payment processors
- Delivery and postal providers
- Website and ecommerce service providers
- Hosting and technical service providers
- Professional advisers where necessary
- Government, regulatory or law-enforcement authorities where required by law
These organisations may only receive the information necessary for the relevant service or legal purpose.
Cookies
Our website may use cookies and similar technologies to operate essential website and ecommerce functions, remember preferences, maintain shopping baskets, improve security and understand how the website is used.
Some cookies are necessary for the website and checkout to function. Where UK law requires consent for non-essential cookies, we will request that consent before using them.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting and regulatory requirements.
Different types of information may therefore be retained for different periods.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Data Protection Rights
Under UK data protection law, depending on the circumstances, you may have rights including:
- The right to access personal information we hold about you
- The right to ask us to correct inaccurate information
- The right to ask us to erase certain information
- The right to restrict certain processing
- The right to object to certain processing
- The right to data portability in applicable circumstances
- The right to withdraw consent where processing is based on consent
Some of these rights are subject to legal conditions and exceptions.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you have concerns about how your personal information is handled.
Third-Party Services
Our website may use third-party services necessary to provide hosting, ecommerce functionality, payments and other website features.
Those providers may process personal information in accordance with their own privacy policies and applicable data protection requirements.
Changes to This Privacy Policy
We may update this Privacy Policy where necessary to reflect changes to our website, services or legal obligations.
The latest version will be published on this page.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact Cardknights using the contact details provided on our website.
Cardknights® is a trading brand of Shepherds Gaming Supplies Limited.